Proactive service assurance, with active monitoring for faster troubleshooting in operations
Proactive Service Assurance for
VoLTE, WiFi Calling and RCS
Network outages and service degradations caused by network failures have been increasing in recent years. From a technical perspective, deployments of VoLTE and Voice over WiFi have introduced new elements, entities and interfaces across the network, with higher performance requirements than circuit-switched voice. Identifying the fault domain when troubleshooting these services can be much more challenging than it was with past generations of services, because of the complexity of the interactions between the IMS and the client device, and because of the self-healing nature of IP.
Our active monitoring solution, IMSAgent is the solution. It makes performance visible end-to-end, through active network testing that supports tests run from a new approach based on virtualized, scalable software agents utilizing a custom IMS client that enable drill-down on issues to any element within the service.
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Proactive real-time analysis of anomalies. Algorithms are applied to the data in order to build fault prediction models for different service types.
Network data is collected along with Call History Records and alarms data generated by faults. Correlations are then identified across different dimensions between faults and factors.
NETWORK CUTOVER ASSURANCE
Implement monitoring policies that identify errors and alert staff to correct them before services are impacted.
Comprehensive predefined set of test cases, ready to use, for every different area related to VoLTE, WiFi Calling and RCS.
Real-time upload of test results, network traces and audio captures.
Powerful analytics able to correlate information from different domains and also discard non-qualified results. Providing immediate alerts and insights on real, user experiences.
Modern visualization framework which integrates test results with passive signalling analysis.
Automation and management features like inventory, reservations, 24/7 scheduling, role-based access control, conflict resolution, and business intelligence.
Software based, delivered as a cloud-based managed service, or operator-owned solution, with our engineers able to assist with issue diagnosis and troubleshooting.
24/7 SERVICE MONITORING
Ensure services work at all times across all call types by monitoring service performance 24/7. Dramatically reduce mean time-to-repair by isolating the fault domain.
CUSTOMER EXPERIENCE MEASUREMENT
Measure proactively customer experience. Complete view of service performance, proactive prevention, and the ability to enable continuous improvement.
24/7 SERVICE INTEROPERABILITY MONITORING
Ensure interoperability between operators works at all times across all call types by monitoring service performance 24/7 at both sides. .